Support
If you need help with the Elemento theme, we’re here to assist you.
Whether you’re experiencing a technical issue, need help understanding a feature, or want to report a bug, please use one of the contact options below.
How to Contact Us
Email Support You can reach our support team directly by email: welcome@crocodelab.com
Contact Form For faster support and better tracking, we recommend using our contact form: https://elemento.docs.crocodelab.com
What to Include in Your Request
To help us resolve your issue quickly, please include the following information:
A clear description of the issue or question
Screenshots or screen recordings, if applicable
A link to your store (or preview link, if unpublished)
Any relevant steps to reproduce the issue
The theme version you're using
What We Can Help With
We provide support for:
Theme installation and setup
Feature usage and configuration
Bug reports and unexpected behavior
General guidance on how to use built-in functionality
What’s Not Covered
Support does not include:
Custom code modifications or third-party app integration
Theme changes made outside of the Customizer
Shopify platform or billing questions (please contact Shopify Support)
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