# Support

If you need help with the Elemento theme, we’re here to assist you.

Whether you’re experiencing a technical issue, need help understanding a feature, or want to report a bug, please use one of the contact options below.

#### How to Contact Us

**Email Support**\
You can reach our support team directly by email:\
**<welcome@crocodelab.com>**

**Contact Form**\
For faster support and better tracking, we recommend using our contact form:\
[https://elemento.docs.crocodelab.com](https://elemento.docs.crocodelab.com/contact-us)

#### What to Include in Your Request

To help us resolve your issue quickly, please include the following information:

* A clear description of the issue or question
* Screenshots or screen recordings, if applicable
* A link to your store (or preview link, if unpublished)
* Any relevant steps to reproduce the issue
* The theme version you're using

#### What We Can Help With

We provide support for:

* Theme installation and setup
* Feature usage and configuration
* Bug reports and unexpected behavior
* General guidance on how to use built-in functionality

#### What’s Not Covered

Support does **not** include:

* Custom code modifications or third-party app integration
* Theme changes made outside of the Customizer
* Shopify platform or billing questions (please contact [Shopify Support](https://help.shopify.com/))
